FAQ's

Thermolon™ is the world’s first and best ceramic nonstick coating. All GreenPan uses this revolutionary coating. We’ve created seven generations of Thermolon™. Each is manufactured without forever chemicals and plastics like PFAS and PFOA, and it does not contain any lead or cadmium. It starts with silicon (not to be confused with silicone), which is derived from sand, and is transformed into a sprayable solution, then cured onto the pan in an oven. The curing phase for our pans releases 60% less CO2 than the curing phase for traditional nonstick pans.

The absence of forever chemicals in our pans means they won’t release toxic fumes, even if you accidentally overheat your pan. Thermolon™ can withstand temperatures up to 850°F/450°C, something that would not be safe to do with a traditional nonstick frypan. Thermolon™has been certified by third party testing labs as conforming to international regular food contact standards set by the USFDA (USA Food & Drug Administration) and the German LFGB. Plus, the coating has been certified by the Swiss government and KTR (authoritative test institute certified by Korea Laboratory Accreditation) as conforming to their standards. We are proud to say that GreenPan was the first ceramic nonstick frypan on the market ever. As the innovators, we continue to create dynamic cookware for our consumers all over the world.

It starts with a sand derivative, which we turn into a solution and spray onto the pan without the need for plastics, glues, and additives. We’ve cut out the toxins—PFAS, PFOA, lead, and cadmium—so you can cook without worry.

No. We don’t need plastic. Our Thermolon™ coating starts with sand.

Thermolon™ ceramic nonstick is a better heat conductor than traditional nonstick coatings.We recommend that you cook on a lower heat setting than you would do with a traditional nonstick pan. This will prevent your food from burning.

To maximize performance use low to medium heat, silicone & wood utensils, and oil or butter. To clean, use a soft sponge with warm, soapy water. Let it cool before washing and store safely.

While our coating is tough enough for metal utensils, nylon, bamboo, silicone, and wood utensils will preserve your pan’s coating and keep it like new longer.

Most collections are, but hand washing is recommended to help your coating last longer. Check packaging or your collection’s page for care recommendations.

Scratches, dents, or pits in the coating won’t affect the safety or performance of your pan.

For the interior: Fill the pan halfway with water and bring it to a near boil for about 2 minutes. Pour out the water and place the pan on a sturdy surface such as a wooden cutting board. Carefully use a restoring sponge (melamine) on the warm surface, this should do the trick. For the exterior: Mix baking soda with a little water to make a paste. Rub the paste on the stains with a dishcloth or soft-bristled cleaning brush and rinse with white vinegar.

Most GreenPan cookware works on all stovetops, except induction. Pans with our Magneto™ induction bases work on all stovetops, including induction, as does any stainless steel collection. Check your packaging for more information or refer to our product pages.

Many of our collections are induction compatible. All stainless steel collections are, as well as any collection with our Magneto™ induction base, which is specially designed for optimized performance on all stovetops. Check our product pages from specific product features and compatibilities.

Yes, ceramic nonstick cookware is oven safe. For specific temperature restrictions please refer to your packaging or your collection’s page. If you are unsure, please contact us for customercare@greenpan.co.nz.

When your order ships you will receive a tracking number in your shipping email. If you'd like to keep an eye on where your package is, or need help with your delivery, you can reach out to the carrier directly or check their tracking site. We ship through Australia Post. If you have any questions about where your package is, feel free email us at customercare@greenpan.co.nz.

You can start tracking your order 24 hours after it ships.

To get in contact with us about any problems or issues, send us a note at customercare@greenpan.co.nz with your item number and an image of your order and we will get back to you within 24 business hours.